Case Studies
Step into the stories of transformation where challenges became opportunities, and businesses soared to new heights. Our case studies are a testament to the power of partnership, innovation, and dedication. Discover how our fulfillment solutions have not only optimized operations but empowered companies to grow, thrive, and achieve their highest potential. These real success stories show what’s possible when the right logistics partner is by your side.
Helping a Toy Company Thrive by Adjusting Fulfillment Costs
Background
A toy company was struggling with low margins, making it difficult for them to afford the standard fulfillment pricing. The business was on the brink of closing down due to unprofitable operations, and the owner was seeking a solution that could keep the company afloat.
Challenge
The company needed a way to reduce their fulfillment costs in order to stay in business. Their low-margin products couldn’t support the typical fulfillment fees, and without a viable solution, they were at risk of shutting down.
Solution
Tetris3PL stepped in after a candid discussion with the company’s owner. Together, we analyzed their business model and identified what they could realistically spend on fulfillment while still remaining profitable. We then adjusted our pricing to match what the company could afford, ensuring that both parties could benefit from the arrangement — a true win-win scenario.
Outcome
The partnership began with the company shipping around 1,000 orders per month. With our support and the reduced fulfillment costs, the company was able to grow significantly. They now ship between 10,000 to 15,000 orders per month. Despite the increase in volume, we maintained their original pricing, which made the collaboration highly profitable for both sides. The result? A thriving business and a happy partnership.
Conclusion
By offering a flexible and understanding approach, Tetris3PL helped a struggling toy company not only survive but flourish. Our willingness to adjust pricing based on the client’s needs turned a potential business closure into a success story, demonstrating our commitment to creating mutually beneficial relationships.
Optimizing Operations with WMS for an E-commerce Client
Background
Our client was managing their operations using spreadsheets, which made inventory tracking and order processing a time-consuming and manual task. When we met, they initially claimed it was "fine," but admitted that they were spending a huge amount of time inputting data, tracking inventory, and manually linking orders.
Challenge
The client struggled with the inefficiency of managing inventory and shipments, especially when sending orders to Amazon. It required a lot of manual work, inserting links, and tracking everything by hand, making the process tedious and prone to mistakes.
Solution
We introduced them to our WMS (Warehouse Management System), which is fully automated and integrated with Amazon. We explained that with our system, they could send shipments directly to Amazon without any manual effort. Our WMS would handle the entire process, and they would just need to monitor as everything was smoothly executed. The client was impressed by the simplicity and efficiency of our solution. We also assured them that our WMS could easily manage their D2C (Direct-to-Consumer) orders as well.
Outcome
The client was amazed by the time saved and the automation our WMS provided. They no longer had to deal with the hassle of manual data entry and order tracking. Now, they enjoy a seamless, automated workflow for both Amazon and D2C orders, allowing them to focus on growing their business.
Conclusion
By switching to Tetris3PL’s WMS, the client was able to automate their entire inventory and order management process, saving a significant amount of time and effort. The ease of integration with Amazon and the ability to manage D2C orders have greatly improved their efficiency, making Tetris3PL an essential partner for their fulfillment needs.
Optimizing Return Processing for a Footwear Company
Background
A well-known footwear company was facing significant challenges with their current fulfillment center. The issue? Their returns were poorly managed. The fulfillment center’s standard practice was to merely open the returned boxes without taking further steps to assess or restore the items. This was a critical problem for the company, as they were losing valuable inventory that could potentially be resold with minor refurbishments.
Challenge
The company needed a solution that would allow them to maximize the volume of saleable returned products. Specifically, they required a process where returned footwear could be inspected, cleaned, and repackaged as necessary to meet reselling standards. Their previous method of discarding anything that didn’t appear brand new was not only wasteful but also costly, as it meant that around 90% of returns were simply thrown away.
Solution
Tetris3PL stepped in to address the issue. We collaborated closely with the footwear company to set up a dedicated workstation specifically for handling returned shoes. We invested in the necessary equipment as recommended by the client and trained a designated staff member to focus on restoring returned footwear.
The restoration process involved thorough inspections and careful cleaning — whether it was polishing the soles or wiping down the shoes to make them look as close to new as possible. Once the shoes were restored, they were restocked, ready for resale.
Outcome
This tailored solution led to remarkable savings for the client. Where they once discarded the majority of their returns, they now successfully restored and resold around 70% of them. This shift not only saved the company tens of thousands of dollars but also significantly reduced waste, contributing to a more sustainable business model.
Conclusion
By listening to the client’s needs and providing a custom solution, Tetris3PL was able to transform a costly problem into a profitable opportunity. This case demonstrates our commitment to going beyond standard procedures to deliver exceptional value to our clients.
Reducing Product Damage for a Perfume Company
Background
A perfume company was facing significant challenges with their previous fulfillment centers. They were dealing with a high rate of damaged goods, leading to a large number of returns and unhappy customers.
Challenge
The main issue was that the products weren’t being properly packaged for shipping, resulting in a lot of damage during transit. The company needed a solution that would ensure their delicate products arrived in perfect condition.
Solution
When Tetris3PL took over, we quickly identified the root cause of the problem: the lack of adequate protective packaging. To fix this, we asked our partner - the packaging company to design custom boxes with internal forms specifically tailored to protect the perfume bottles. Once we implemented this new packaging solution, the damage rate significantly decreased.
Outcome
After switching to Tetris3PL, the company's return rate dropped from 30% to just 5%. This massive reduction in product damage not only saved the company money but also boosted their profits. Now, they’re thriving, even launching a new line of perfumes with confidence, knowing their products will reach customers safely.
Conclusion
By providing a custom packaging solution, Tetris3PL helped the perfume company drastically reduce damage and returns, turning a major issue into a success story. Our commitment to quality and attention to detail has allowed our client to focus on growing their business, happy and confident in their partnership with us.
Solving Container Shortage Issues for an Importing Client
Background
Our client, who imports products from China, had been struggling with a recurring issue — every time they received a container, there was always a shortage of products. They couldn’t prove it to the logistics company, so they eventually gave up on trying to resolve it and continued working with their fulfillment center despite the losses.
Challenge
The client had accepted that product shortages in containers were an unavoidable issue and felt stuck. When they decided to switch fulfillment centers and came to Tetris3PL, we discussed their main pain points. One of the biggest problems they mentioned was the constant shortage in their containers, but they didn’t see a way to fix it.
Solution
At Tetris3PL, we knew we could help. We set up two camera tripods to record the entire container unloading process. Our team carefully documented everything received, and the client was able to present the footage to their logistics provider. As a result, the logistics company acknowledged the shortage and issued compensation. We continued this process for future shipments, and after a few rounds of verification, the logistics company stopped making these mistakes.
Outcome
Since implementing this solution, the client has been able to avoid further losses and receive compensation for previous shortages. The container issues were resolved, and the client is now saving money and working smoothly with both Tetris3PL and their logistics provider.
Conclusion
By taking an effective approach and leveraging technology, Tetris3PL was able to solve a long-standing problem for the client, restoring their trust in the logistics process. Now, they’re confident their shipments are handled properly and no longer worry about shortages.
Formula 1 Cars Stored Safely During Las Vegas Race Week
Introduction
During the Formula 1 event in Las Vegas, a client approached us with a special request. They needed to store two highly valuable Formula 1 race cars temporarily and required assurance that our facility had the necessary security measures to handle such sensitive items.
Challenge
The client's original storage location wasn't ready when the cars arrived, and they needed immediate and secure storage for the vehicles. Given the high value of these race cars, they were concerned about security and safe handling. The challenge was to store the cars safely until the client’s facility was available, without any risk to the vehicles.
Solution
Our team quickly assessed the situation and reassured the client that our facility was equipped with surveillance systems and secure storage conditions. We immediately made space in our warehouse for the cars and ensured that they were placed in a secure area. The cars were stored with the utmost care for about a week until the client's facility was ready to receive them.
Outcome
The race cars were stored without any issues or incidents, and the client was impressed with the level of security and professionalism we provided. The cars remained untouched and in perfect condition throughout the storage period, and the client successfully moved them to their facility afterward.
Conclusion
This case highlighted the trust and reliability that clients can place in Tetris3PL. Whether it's handling day-to-day logistics or managing high-value, unique items like Formula 1 cars, we demonstrated our commitment to providing secure, top-quality service. The client was extremely satisfied and gained confidence in our ability to handle their specialized needs.
Urgent Beverage Truck Cleanup and Recovery
Introduction
Our client faced an urgent situation when a truck carrying a large load of beer overturned on the highway. The accident caused significant damage, with many of the beer cans and bottles broken. The client, insured and ready to cover the costs, needed immediate assistance. They brought the truck to our facility around 5 PM, asking us to clean up the mess and prepare the remaining goods for delivery — quickly enough to avoid missing a critical appointment.
Challenge
The truck was a disaster — beer cans, bottles, and packaging were scattered everywhere. Time was of the essence as the client needed the remaining undamaged products ready for further transportation by the next day. They couldn't afford to lose more time or risk losing the appointment with their customer.
Solution
To meet the urgency, we took quick action. Our team agreed to stay for a second shift to handle the emergency. We spread a large protective tarp across the warehouse floor to unload the contents of the truck, ensuring everything was organized and easily accessible. The truck itself was thoroughly cleaned inside, a necessary step to prevent contamination and ensure everything met hygiene standards.
After unloading, we conducted a detailed inspection of each pallet, separating the damaged beer cans from the intact ones. Every intact can and case was washed and cleaned, and the pallets were prepared for transportation.
Outcome
By 11 PM the same night, the truck was fully cleaned, the goods were repacked, and the client was ready to go. While two pallets of beer were lost due to damage, the rest of the cargo was salvaged, and the client was able to meet their delivery appointment.
Conclusion
Thanks to the fast response and teamwork at Tetris3PL, our client avoided significant losses and was able to keep their customer satisfied. Even though the situation was challenging, we managed to minimize the damage and save the majority of the product. Our commitment to handling the situation thoroughly helped the client navigate this crisis successfully.
Resolving Shipment Errors for a DTC Candle Client
Background
Our client was working with another fulfillment center, and they encountered a serious issue. Instead of shipping individual boxes of candles for DTC (Direct-to-Consumer) orders — each box containing a set of candles with different sizes, SKUs, and colors — the fulfillment center mistakenly sent out 20 master cartons. This error occurred because the fulfillment staff assumed they were shipping to Amazon, where bulk shipments are common. As a result, instead of receiving individual boxes, the client’s customers were sent large master cartons of candles.
Challenge
When this issue came to light and customers started receiving incorrect orders, the client reached out to the previous fulfillment center. Unfortunately, they shrugged it off as a simple mistake and offered no solution. Panicking, the client turned to us for help.
Solution
We quickly got to work, coordinating with the client’s manager. We created a spreadsheet to track all the affected orders and asked the manager if we could handle customer communications on their behalf. The manager herself wrote to each customer, asking them to return the master cartons. A few customers even paid for return shipping out of their own pockets. Our team then stepped in to handle the rest of the returns, and we were able to recover most of the incorrect shipments.
Outcome
Thanks to our swift response and hands-on approach, the client was able to resolve the issue without losing customer trust. The majority of the master cartons were successfully returned, and we helped the client avoid further losses.
Conclusion
We have been working with this client for over three years now, and everything runs smoothly. They trust us to handle their orders with precision, and we ensure such errors do not happen again.
Reducing Shipping Costs and Delivery Times for a D2C Client
Background
Our client had been working with fulfillment centers in California, assuming it was the best option due to California’s reputation as a major hub for business. They believed it made sense logistically, given its popularity and strategic location.
Challenge
When we met with the client, we asked why they continued using a California-based fulfillment center. They explained that they thought it was the "capital of the world," assuming that everything revolved around that location. However, they weren’t considering the specific needs of their D2C (Direct-to-Consumer) business model.
Solution
We explained that for D2C businesses, it makes more sense to be centrally located to minimize shipping distances and costs. We pointed out that many shipments from California to states like Utah, Texas, and Colorado still pass through Nevada, meaning extra transit time and cost. By switching to Tetris3PL fulfillment center in Las Vegas, they would reduce both storage and shipping expenses. Not only did we offer 30% cheaper pallet storage compared to California, but we also provided them with the best USPS shipping rates on the market through our partnerships with top USPS providers.
Outcome
Since switching to Tetris3PL, the client has seen significant savings. They now pay lower rates for USPS shipments and benefit from shorter delivery distances, especially when shipping to nearby states like Utah. Their logistics have become more efficient, and the cost reductions have made a noticeable difference to their bottom line.
Conclusion
By relocating their fulfillment operations to Las Vegas with Tetris3PL, the client now enjoys lower storage and shipping costs while reducing delivery times. This has helped streamline their D2C business and improve profitability, making Tetris3PL their go-to partner for fulfillment.
Reducing Returns for a Sportswear Company
Background
We were approached by a sportswear company specializing in soccer uniforms. They had a wide range of SKUs and were struggling with a high volume of returns due to frequent fulfillment errors. Their previous fulfillment center often sent the wrong sizes or products, leading to dissatisfied customers and poor reviews.
Challenge
The company needed a reliable solution to reduce the return rate and improve customer satisfaction. They were losing business due to errors in order fulfillment, and the negative impact on their brand was becoming a serious concern.
Solution
Tetris3PL stepped in to overhaul their fulfillment process. We discovered that the previous center was handling orders based solely on product images, leading to frequent mistakes. To address this, we implemented a more precise system by assigning unique SKU codes to each product. Every SKU was organized on separate shelves, ensuring accurate picking and packing for each order.
Outcome
The results were impressive. The return rate, which was previously at a staggering 60%, dropped to just 10%. More importantly, returns due to product mix-ups were completely eliminated. This not only saved the company significant costs but also drastically improved their customer satisfaction and brand reputation.
Conclusion
By taking a strategic and detail-oriented approach, Tetris3PL was able to transform a major pain point for the sportswear company into a success story. Our focus on accuracy and efficiency led to a significant reduction in returns, proving that the right fulfillment partner can make all the difference.
Optimizing Load for Cost Savings
Introduction
A client faced a sudden change in their appointment schedule. Two trucks, each carrying 20 pallets, arrived at our facility, totaling 40 pallets. However, the client’s new appointment only allowed for one truckload to be delivered. Faced with this situation, the client needed an efficient solution that would minimize costs.
Challenge
The client had low-height pallets and was now limited to sending just one truckload. Transporting two trucks would have been costly and inefficient, especially given the circumstances. We saw an opportunity to help the client cut down on expenses and make the logistics process smoother.
Solution
Our team quickly reached out to the client, suggesting a cost-effective solution: double stacking the pallets. This would allow all 40 pallets to fit into a single truck, eliminating the need for two shipments. By thinking creatively and considering the client’s needs, we made this plan a reality.
Outcome
The pallets were successfully double-stacked, and the client managed to transport everything in one truck. This adjustment not only saved the client a considerable amount of money but also demonstrated that we prioritize their satisfaction over short-term profits. Instead of focusing on the additional storage fees we could have earned, we focused on delivering the best possible outcome for the client.
Conclusion
Thanks to our proactive approach and attention to the client’s needs, they now trust us with their ongoing logistics challenges. Our relationship with them has strengthened, and we’ve become their go-to partner for advice and solutions. This case shows how client-centric thinking can lead to long-term partnerships built on trust and mutual success.
Efficient Container Processing for High-Volume Client Success
Introduction
A client approached us with a pressing issue affecting their supply chain. As a high-volume importer managing 10 containers per month, they faced significant delays with their previous provider, who often took several days—and sometimes up to two weeks—to process containers. This created bottlenecks and risked disruptions to their sales and inventory levels. They were seeking a fulfillment partner with a faster, more reliable process.
Challenge
The client’s main challenge was ensuring their containers were unloaded and processed quickly to maintain consistent stock levels for their customers. Extended wait times at their previous warehouse were leading to inventory shortages and sales impacts. They needed a provider capable of consistently handling their high-volume shipments within a business day to support their growth goals.
Solution
Upon signing a contract with the client, we immediately implemented our one-business-day container processing system. Our structured workflow allowed for efficient intake, inventory updates, and reporting within the same day that the containers arrived. To provide even greater transparency and support, we included regular time-based reports detailing received items, any shortages, damages, and a thorough video and photo record for each container. In one instance, a container arrived with internal condensation, resulting in moisture damage. We provided the client with a full video report of the issue, which enabled them to seek compensation from their supplier.
Outcome
With our streamlined processes and real-time updates, the client achieved a level of operational stability they hadn’t experienced before. They were able to maintain their inventory levels effectively, sustaining their sales targets and expanding as planned. The video documentation we provided for any discrepancies or damages also gave them a new level of control over their shipments, allowing for faster issue resolution and supplier accountability.
Conclusion
This case exemplifies the reliability and efficiency that Tetris3PL brings to high-volume clients. By offering expedited container processing and detailed reporting, we became an integral part of our client’s supply chain, supporting their sales goals and growth ambitions. Our commitment to transparency and prompt handling proved to be the key to a long-term, trusted partnership with them.
